Overview
Thank you for choosing Dhyani Diamants and Dhyani Jewellery. As direct manufacturers and exporters of lab-grown diamonds, we are committed to providing exceptional value and transparency. Since our products range from wholesale polished diamonds to bespoke retail jewelry, please review the following policy carefully.
- Loose Diamonds (Dhyani Diamants)
As a manufacturer and exporter of polished lab-grown diamonds, our wholesale transactions are subject to the following:
Final Sale: All loose diamond purchases are considered final.
No Buyback: Buyback and exchange options are NOT eligible for loose diamonds.
Quality Guarantee: Every diamond is inspected and accompanied by a grading certificate. Any discrepancy must be reported within 24 hours of receipt.
- Jewellery Buyback & Returns (Dhyani Jewellery)
For our retail and customized jewelry, we offer the following valuation for domestic customers:
Metal Value: 100% of the metal weight value based on the prevailing market rate at the time of return.
Diamond Value: 90% of the diamond value at the prevailing market price.
Deductions: Making charges, shipping charges, and taxes will be deducted from the offered value. Any discounts applied during the original purchase will also be subtracted.
Max Limit: The maximum return value for any single product is capped at INR 3 Lacs.
Certification: Returning the original diamond certificate is mandatory. Failure to do so will result in a deduction equivalent to the cost of re-certification.
Quality Inspection: Dhyani Jewellery reserves the right to adjust valuation based on quality assessment. Jewelry showing third-party alterations will render all warranties and buyback eligibility null and void.
- Exchange or Upgrade Anytime
Credit Value: Receive credit for upgrades based on the prevailing market price: 100% for metal and 90% for diamonds
Adjustment: The calculated exchange value will be adjusted against your new purchase.
Difference Payment: If the value of the new product is higher than the exchange credit, the difference must be paid by the customer.
Exclusions: Making charges and taxes from the original purchase are not included in the exchange credit.
Condition: If the item is damaged or missing stones, a proportional amount will be deducted from the exchange value.
- Order Cancellation & Advance Policy
Advance Payment: A 20% advance is required to initiate all retail and customized orders.
Within 24 Hours: Eligible for a full refund of the advance, minus any payment processing fees.
After 24 Hours (Pre-Shipment): The 20% advance will be retained as a cancellation fee to cover labor, making charges, and processing costs.
Post-Shipment: Orders cannot be cancelled once they have been dispatched.
- Procedure for Buyback / Exchange
Initiate: Email dhyanidiamants@gmail.com or contact us on WhatsApp with your Order ID and a photo of the original bill.
Assessment: Expect a reply within 24–48 business hours detailing your eligibility and estimated market value.
Pickup: Once approved, a secure pickup will be arranged. Include all original packaging and certificates.
Settlement: Approved funds will be processed within 7 business days or applied immediately to your new order.
Your Responsibility
As our retail orders are finalized through WhatsApp communication, it is essential to review all specifications and product images before confirming. Dhyani Jewellery reserves the right of final decision regarding buyback and exchange, considering the quality inspection results and prevailing market conditions.